09:00 Opening Remarks From The Chair

09:10 Leveraging Social Media For E-Government Development And Progress

• The Twitter effect and microblogging
• Always connected and networking with Facebook and social media
• Social news and voting for stories and reports on websites like Digg, reddit and stumbleupon
• What are governments doing to take advantage of these new tools and deliver quality services to their citizens?

Tony Mather
Chief Information Officer
FOREIGN AND COMMONWEALTH OFFICE, UK

09:50 Roadmap To Effective E-Government: Is Cloud Computing The Answer?

• Utilising a single information infrastructure
• Assure reliable, secure and automated digital workflows internally and externally
• Practical strategies for transforming paper processes into connected government

Par Botes
Chief Technology Officer
EMC

11:00 Computing In The Government Cloud: Are We Ready For This?

• The level of maturity needed for effective implementation of cloud computing
• Realistic prospects of cloud computing in eGovernment
• Advantages and dangers of cloud computing
• A look into the National Electronics & Computer Technology Centre’s (NECTEC) drive on cloud computing

Jirapon Tubtimhin
Director Government Information Technology Infrastructure
NATIONAL ELECTRONICS & COMPUTER TECHNOLOGY CENTRE, THAILAND

11:40 Steps Required To Effectively Enable Citizen Participation Through ICT In The Public Sector

• ICT in the realm of democracy through enhancing citizen participation and policy making
• Facilitating citizen participation, web-based citizen input and online public engagement
• Enabling government planners and citizens together for open sharing of ideas and concerns
• Allowing for e-Participation to strengthen education and support-building objectives

Narinderjit Singh
Principal IT Secretary
GOVERNMENT OF PUNJAB, INDIA

13:50 Creating More Citizen Centric E-Services

• Looking into a strategic marketing and communications framework for designing more citizen centric online public services
• Performance measurement frameworks for setting up and tracking metrics of citizen centric online public services
• Emerging tools such as expert system applications, dynamic content organisation and refinements in customer segment offerings

Dr. Nor Aliah BT Mohd Zahri
Deputy Director General (ICT)
MAMPU, MALAYSIA

14:30 Getting The Citizen Involved And Active: EParticipation According To Web 2.0 And Social Media

• Citizen centricity: the Dutch eCitizen Charter
• Citizen satisfaction and performance measurements: How accurate they are or aren’t
• Satisfaction Measurement: Citizens as customers?
• Key indicators for e-Government satisfaction measurement
• Promising better results for public service providers and for citizens using services

Matt Poelmans
Director
CITIZENLINK, NETHERLANDS

15:40 Indonesian ICT Perspective: Roadmaps And Projects For ICT

• Practical solutions in leveraging ICT in the delivery of government services
• Key projects in deploying ICT infrastructure
• Addressing challenges in interconnectivity and data sharing
• Managing the eGovernment of Indonesia

Herry Abdul Aziz
Director of e-Government
DEPARTMENT OF COMMUNICATIONS AND INFORMATION TECHNOLOGY, INDONESIA

16:20 Future Directions In Vietnam’s E-Government Development

• Current development status of the ICT industry of Vietnam
• IT application in the government agencies of Vietnam to: enhance the effectiveness and efficiency of government agencies and to serve citizens and businesses in a more timely manner
• Ongoing e-Government projects and initiatives of Vietnam

Tran Quang Cuong
Deputy Director General, Science and Technology Department
MINISTRY OF INFORMATION AND COMMUNICATION, VIETNAM

17:00 Chair’s Summary With Q&A

End of Day 1 Presentations